Debt Collection Frequently Asked Questions

How can your debt collection methods save me money?

MHH Collection Services has been able to successfully collect debts using aggressive, but often less expensive methods to legally compel the debtor to pay our clients. We know through experience that treating each case, client and debtor as a unique consideration will result in more money being collected for our clients and at a lower cost than other collection firms.

Why should I use your debt collection agency instead of some other law firm?

Our experience and knowledge of the pitfalls of debt collection can be the difference in successfully collecting your past due debt or not. We keep up on the latest developments in debt collection, procedures and technology that allow us to collect debts on behalf of our clients where other collection companies have failed.

MHH Collection Services prides itself on treating our clients with understanding and respect-and by keeping them up to date on developments in their collection matter.

Do you give any guarantees that you will be able to collect?

No. You should beware of anyone who will give you guarantees! No attorney can guarantee how a particular court will decide an issue or that he can collect from a business or person who has no assets, or successfully discharges your debt in bankruptcy.

We do guarantee that your case will be handled professionally, aggressively and with the goal of getting our client paid quickly and at the lowest possible cost. In addition, our contingency agreement clients are always guaranteed that they will not be responsible for any collection fees in the unlikely event that we are unable to collect money from the debtor.

What evidence of the outstanding debt do I need to have?

Ideally you will have a written and signed contract. But you may have other documentary evidence - for example, a purchase order. You will also want evidence that you fulfilled your side of the bargain (eg a signed delivery note). It will be helpful if there is clear evidence that you made the debtor aware of your terms and conditions before the contract was agreed.

Ensure, also, that you keep copies of any and / all correspondence you send while chasing the debt yourself or attempting to negotiate a compromise with the debtor.

What will it cost me if you don't collect / recover my outstanding debt?

There is no costs to you should we not recover the outstanding debt. We work on a No Collection No Fee basis.

Can you charge the collection commission payable by me to the debtor?

The collection agency may not add the collection commission charged to the creditor onto the overdue account of the debtor. Debt Collectors may only charge necessary fees and expenses as per the regulations of the Debt Collectors Act No. 114 of 1998.

What type of debts do you collect?

We accept all kinds of claims, provided that the creditor provides us with supporting documents. We collect debts for goods sold and delivered, as well as professional services rendered.

Is my debt to small for you to collect / recover?

We have never turned away a client because their debt is too small to collect.

How long does it take for you to collect / recover bad debt?

This varies significantly from case to case.

How often do you update on the collection / recovery process?

We update our client’s on a weekly basis my means of a phone call or email correspondence.

How long have you been in Business as a Debt Collection Agent?

MHH Collection Service have no less than 5 years experience in the debt collection / recovery industry and we are convinced that we will recover your outstanding debt for you.

Are you registered at the Council for Debt Collectors?

Yes we are registered at the South African Council for Debt Collectors. We therefore abide by all the regulations and code of ethics set out by the council.

How do I get started?

Call us today at 082 815 6949 for a free phone consultation. You may also send us an e-mail to admin@debtrecovering.co.za and you will be contacted promptly by our office.